Programs
A Sad Story That’s Sadly Common
Sexual relations between therapist and patient can seriously damage the public’s trust in the safety of their loved ones.
Topics: clinical management, ethics, supervision
Going to Pot
Clients who struggle to stay drug-free can resent the presence in group of others who openly use substances.
Topics: cannabis, compliance and noncompliance, program development
Corporate Blues 2
Some schedule periodic onsite visits that one wag compared to a pterodactyl circling overhead screaming at the ground before flying off again.
Topics: administration, financial strategies, program development
Corporate Blues
For instance, a business that isn’t meeting investor expectations might decide to launch an aggressive marketing campaign without a corresponding increase in staff.
Topics: financial strategies, systems
Managing Rehab Program Census
Many years ago, when I was a young Executive Director, one of the hospital VPs wandered down to my office to inquire about the census. It (continued…)
Topics: administration, client census, marketing, referral
You Too Can Be a Lobbyist
Most people who enact laws aren’t healthcare experts or even for that matter particularly interested in the subject of addiction and treatment.
Topics: advocacy, program development, recovery-friendly
Reducing Harm vs… Well, Reducing Harm
My longstanding rule is to design your program to treat your population, not some idealized group of subjects who did well in a research setting with a significantly different structure.
Topics: abstinence, harm reduction, program development, treatment models
Creating a Culture of Customer Satisfaction, Part 8
The best way we’ve found to teach clarity in documentation (and that’s really the goal) is to use real-life examples and ask the group for feedback on the quality of each student’s progress note.
Topics: clinical management, clinician skills, customer service
Creating a Culture of Customer Satisfaction, Part 7
You’re probably not thinking about the stuff you wrote about today’s middling-good group session as something that could be important when an insurance company reviews the case.
Topics: clinical management, clinician skills, customer service, marketing