Programs

We’re often in the position of spending more time documenting what we do than in actually doing it.

The secret to improved verbal communication is awareness, so try using video or audio feedback.

The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.

Most programs already review open and closed records, so it’s not that difficult to add indicators about the quality of written information.

If the program leadership values good communication, then the program staff will follow along.

The traits we should be looking for may be missing from (or underemphasized in) the job description.

This is not about results. It’s about attention. Our clients want to feel as if somebody’s actually listening to them.

We spend a great deal of time in treatment seeking to increase patient motivation, but these programs do not rely on a motivated patient.

Mike Golic, a former pro football player, was asked to recall his five best-ever performances. He couldn’t. “Ask me about my five worst games,” he countered.

Nobody should have known about this in the first place. Somebody broke Josh’s confidentiality, and sources within the team are a prime suspect.