Topic: communication
About Saying “No”
You may have unintentionally established a pattern of saying things you didn’t really mean, or making promises you didn’t keep, or threatening consequences that never came to pass.
Topics: boundaries, communication, enabling and provoking
Communicating With Your Recovering Loved One
It is not always about having the right words to say, but asking the right questions and giving the space to answer with vulnerability.
Topics: communication, promoting recovery
The Advice Trap
There are folks who make the rounds, getting the same advice over and over, and never putting it into action.
Topics: communication, defense mechanisms, enabling and provoking
Fighting Pseudoscience: Critical Thinking
We need the knowledge and skill to evaluate claims of effectiveness as medical treatments– for instance, to determine whether the research that supports that claim is solid, or if it’s unreliable.
Topics: bad information, communication, decision making, research
“Uninformed” versus “Misinformed”
It’s often true that the folks who are technically most misinformed on an issue have the greatest degree of confidence in the rightness of their beliefs.
Topics: bad information, communication, patient education
Persuasion in Prevention
Kids in the audience already know someone who uses drugs without appearing to suffer much from it. Assertions to the contrary by some stranger are automatically dismissed.
Topics: adolescent addiction, communication, DUI/DWI
Creating a Culture of Customer Satisfaction, Part 5
Topics: communication, customer service, marketing
Creating a Culture of Customer Satisfaction, Part 4
The telephone represents a sort of middle ground. You may not be able to see one another, but both parties will pick up on verbal nuances– often subconsciously.
Topics: communication, customer service, marketing