Resources For

The point of the game is to win. You win by knowing the odds and trying to take advantage of them. Even if that means resisting emotional impulses.

The workbook is based on recognized disease-model treatment principles and can integrate readily in Matrix and other established EBP treatment protocols.

Effective websites for addiction treatment programs need to balance between the practical marketing goals that will “sell” our program to patients and referral sources, and the service and information goals that build trust and promote our brand on a broader scale.

Language– the words we choose for our self-talk– has a powerful influence on our brain function. Words can help us re-shape the cycle of feelings, impulses, and behaviors.

Treatment generally includes identifying high risk situations and making a plan for dealing with them. Benny knew his sales meetings were high-risk; he just wasn’t willing to give them up without a trial. Three slips later, he acknowledged reality.

Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.

Exceeding — not just meeting — a particular customer’s expectations is the key to happy customers. You don’t have to be perfect. You just have to be better than the customer expects, at that moment in time.

If you notice any of these signs, it’s a good idea to make an appointment right away, talk to your group leader before/after a group session, or bring them up in your support or step group.

It helps to think of anxiety as simply a part of our body’s natural response to stress. It’s a protective response with both physiological and psychological aspects.

With a little leverage and some understanding of effective therapeutic technique, you can increase the chances of successful outcomes with these clients.