Addiction Clinicians
Going to Pot
Clients who struggle to stay drug-free can resent the presence in group of others who openly use substances.
Topics: cannabis, compliance and noncompliance, program development
Practice versus Knowledge
Most people in stable recovery got there the hard way, through major alterations in the way they live.
Topics: cognitive behavioral therapy, compliance and noncompliance, maintaining sobriety, relapse, therapeutic models
Creating a Culture of Customer Satisfaction, Part 8
The best way we’ve found to teach clarity in documentation (and that’s really the goal) is to use real-life examples and ask the group for feedback on the quality of each student’s progress note.
Topics: clinical management, clinician skills, customer service
Creating a Culture of Customer Satisfaction, Part 7
You’re probably not thinking about the stuff you wrote about today’s middling-good group session as something that could be important when an insurance company reviews the case.
Topics: clinical management, clinician skills, customer service, marketing
Creating a Culture of Customer Satisfaction, Part 6
Topics: clinician skills, customer service, marketing
Creating a Culture of Customer Satisfaction, Part 5
Topics: communication, customer service, marketing
The Colors of Serenity
We were using the same kind of language to talk about it: Focusing, centering, in the moment, relaxing, stress-reducing, peaceful.
Topics: maintaining sobriety, mindfulness, relaxation, tools for recovery
Groups That Work: Climate
When a group has been mired in the hostile or helpless mode, and breaks through into work, you’ll see an almost tangible change in tone.
Topics: clinician skills, groups, treatment models