Going to Pot

October 26, 2015 by C. Scott McMillin

Clients who struggle to stay drug-free can resent the presence in group of others who openly use substances.

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Practice versus Knowledge

August 31, 2015 by C. Scott McMillin

Most people in stable recovery got there the hard way, through major alterations in the way they live.

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Practice or Practitioner?

August 13, 2015 by C. Scott McMillin

The therapist’s faith in the approach appears to be more important than the approach itself.

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Conflict in the Treatment Workplace

August 10, 2015 by C. Scott McMillin

Unhealthy conflict among staff can ‘bleed’ over into patient care, and that’s never good.

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Creating a Culture of Customer Satisfaction, Part 8

August 3, 2015 by C. Scott McMillin

The best way we’ve found to teach clarity in documentation (and that’s really the goal) is to use real-life examples and ask the group for feedback on the quality of each student’s progress note.

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Creating a Culture of Customer Satisfaction, Part 7

July 27, 2015 by C. Scott McMillin

You’re probably not thinking about the stuff you wrote about today’s middling-good group session as something that could be important when an insurance company reviews the case.

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Creating a Culture of Customer Satisfaction, Part 6

July 20, 2015 by C. Scott McMillin

We’re often in the position of spending more time documenting what we do than in actually doing it.

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Creating a Culture of Customer Satisfaction, Part 5

July 13, 2015 by C. Scott McMillin

The secret to improved verbal communication is awareness, so try using video or audio feedback.

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The Colors of Serenity

April 16, 2015 by Cecile

We were using the same kind of language to talk about it: Focusing, centering, in the moment, relaxing, stress-reducing, peaceful.

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Groups That Work: Climate

March 23, 2015 by C. Scott McMillin

When a group has been mired in the hostile or helpless mode, and breaks through into work, you’ll see an almost tangible change in tone.

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