Retrain Your Brain: Scripting

January 16, 2013 by Cecile

Language– the words we choose for our self-talk– has a powerful influence on our brain function. Words can help us re-shape the cycle of feelings, impulses, and behaviors.

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Addictive Disease: Why Semantics Matter — and Why They Don’t

January 15, 2013 by Cecile

But to start opening those doors, someone has to be in the room — that is, they have to be identified (by themselves, preferably, but frequently by others such as the court system or family members) as possible/probable addicts.

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Slips and How to Avoid Them

January 14, 2013 by C. Scott McMillin

Treatment generally includes identifying high risk situations and making a plan for dealing with them. Benny knew his sales meetings were high-risk; he just wasn’t willing to give them up without a trial. Three slips later, he acknowledged reality.

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Customer Service Secrets of the Stars

January 13, 2013 by C. Scott McMillin

Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.

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Happy Customers

January 12, 2013 by C. Scott McMillin

Exceeding — not just meeting — a particular customer’s expectations is the key to happy customers. You don’t have to be perfect. You just have to be better than the customer expects, at that moment in time.

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Early Recovery: Twelve Pitfalls

January 11, 2013 by C. Scott McMillin

If you notice any of these signs, it’s a good idea to make an appointment right away, talk to your group leader before/after a group session, or bring them up in your support or step group.

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Cultivating Calm

January 10, 2013 by C. Scott McMillin

It helps to think of anxiety as simply a part of our body’s natural response to stress. It’s a protective response with both physiological and psychological aspects.

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Eight Ways to Drive Yourself Nuts

January 8, 2013 by C. Scott McMillin

They’re common to many forms of mental illness, and they can afflict most of us at one time or another during our lives, even if we don’t suffer from any disease at all.

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What IS a “Recovery-Friendly” Community?

January 7, 2013 by Cecile

Recovery-friendly communities encourage education, provide support for open communications, and reject assumptions that perpetuate stigma.

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The Biology of Anxiety

January 6, 2013 by C. Scott McMillin

Anxiety isn’t just unpleasant. It’s a prime contributor to poor decision-making. The more anxious you feel, the more likely you are to act on impulse, without weighing or even considering the consequences.

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