Customer Satisfaction: Group vs. Individual

June 11, 2015 by C. Scott McMillin

This is not about results. It’s about attention. Our clients want to feel as if somebody’s actually listening to them.

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Solid at the Core

June 8, 2015 by C. Scott McMillin

When you give in to panic, you find yourself with two problems rather than one: The thing that’s scaring you, and the fact that you’re panicky and can’t reason clearly.

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Intrusive Thoughts

June 1, 2015 by C. Scott McMillin

In most cases, the intrusive thoughts associated with addiction (cravings, disturbing images, etc) go away during the course of recovery.

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The Monitoring Model

May 28, 2015 by C. Scott McMillin

We spend a great deal of time in treatment seeking to increase patient motivation, but these programs do not rely on a motivated patient.

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The Power of Loss Aversion

May 25, 2015 by C. Scott McMillin

Mike Golic, a former pro football player, was asked to recall his five best-ever performances. He couldn’t. “Ask me about my five worst games,” he countered.

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Josh Hamilton and Confidentiality Laws

May 11, 2015 by C. Scott McMillin

Nobody should have known about this in the first place. Somebody broke Josh’s confidentiality, and sources within the team are a prime suspect.

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Not-So-Early Recovery

May 7, 2015 by Cecile

But no matter how difficult a challenge or how great a triumph it is for us to get from there to here, life’s still going to keep throwing more problems at us.

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Where Goals and Effectiveness Meet

April 30, 2015 by Cecile

Experience tells us that almost all of the wide variety of treatment strategies and models are around because they work well for someone.

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The Colors of Serenity

April 16, 2015 by Cecile

We were using the same kind of language to talk about it: Focusing, centering, in the moment, relaxing, stress-reducing, peaceful.

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Groups That Work: Climate

March 23, 2015 by C. Scott McMillin

When a group has been mired in the hostile or helpless mode, and breaks through into work, you’ll see an almost tangible change in tone.

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