Resources For
Customer Satisfaction: Group vs. Individual
This is not about results. It’s about attention. Our clients want to feel as if somebody’s actually listening to them.
Topics: administration, counseling skills, customer service, marketing
Solid at the Core
When you give in to panic, you find yourself with two problems rather than one: The thing that’s scaring you, and the fact that you’re panicky and can’t reason clearly.
Topics: anxiety, emotional issues, maintaining sobriety
Intrusive Thoughts
In most cases, the intrusive thoughts associated with addiction (cravings, disturbing images, etc) go away during the course of recovery.
Topics: anxiety, craving, early recovery, tools for recovery
The Monitoring Model
We spend a great deal of time in treatment seeking to increase patient motivation, but these programs do not rely on a motivated patient.
Topics: compliance and noncompliance, treatment models
The Power of Loss Aversion
Mike Golic, a former pro football player, was asked to recall his five best-ever performances. He couldn’t. “Ask me about my five worst games,” he countered.
Topics: program development, systems
Josh Hamilton and Confidentiality Laws
Nobody should have known about this in the first place. Somebody broke Josh’s confidentiality, and sources within the team are a prime suspect.
Topics: celebrity, ethics, legal problems, relapse
Not-So-Early Recovery
But no matter how difficult a challenge or how great a triumph it is for us to get from there to here, life’s still going to keep throwing more problems at us.
Topics: emotional issues, maintaining sobriety, tools for recovery
Where Goals and Effectiveness Meet
Experience tells us that almost all of the wide variety of treatment strategies and models are around because they work well for someone.
Topics: abstinence, consequences, finding the right treatment, getting help, MAT, outcomes
The Colors of Serenity
We were using the same kind of language to talk about it: Focusing, centering, in the moment, relaxing, stress-reducing, peaceful.
Topics: maintaining sobriety, mindfulness, relaxation, tools for recovery
Groups That Work: Climate
When a group has been mired in the hostile or helpless mode, and breaks through into work, you’ll see an almost tangible change in tone.
Topics: clinician skills, groups, treatment models