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But to start opening those doors, someone has to be in the room — that is, they have to be identified (by themselves, preferably, but frequently by others such as the court system or family members) as possible/probable addicts.

Treatment generally includes identifying high risk situations and making a plan for dealing with them. Benny knew his sales meetings were high-risk; he just wasn’t willing to give them up without a trial. Three slips later, he acknowledged reality.

Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.

Exceeding — not just meeting — a particular customer’s expectations is the key to happy customers. You don’t have to be perfect. You just have to be better than the customer expects, at that moment in time.

If you notice any of these signs, it’s a good idea to make an appointment right away, talk to your group leader before/after a group session, or bring them up in your support or step group.

It helps to think of anxiety as simply a part of our body’s natural response to stress. It’s a protective response with both physiological and psychological aspects.

With a little leverage and some understanding of effective therapeutic technique, you can increase the chances of successful outcomes with these clients.

They’re common to many forms of mental illness, and they can afflict most of us at one time or another during our lives, even if we don’t suffer from any disease at all.

Recovery-friendly communities encourage education, provide support for open communications, and reject assumptions that perpetuate stigma.

Anxiety isn’t just unpleasant. It’s a prime contributor to poor decision-making. The more anxious you feel, the more likely you are to act on impulse, without weighing or even considering the consequences.