Topic: communication
Creating a Culture of Customer Satisfaction, Part 2
Topics: communication, customer service, marketing
The New Moralists
“If you can’t measure something, you can’t do science with it, and in addictions, we just can’t measure things as well as we need to.”
Topics: communication, research
Five Things NOT to Say to Someone With Addiction
Many addicts think they can control their drinking. While they may be able to stop, simply quitting is different from a lasting, internal change.
Topics: communication, intervention, promoting recovery
Social Networking and Recovery Services
Social networking speech is protected, in the United States at least, by the same Constitution that protects other forms of speech.
Topics: administration, communication, supervision
Family Inventory: Priorities and Values
By the time a client lands in treatment, it may be hard to tell whether their family relationships offer a potential asset or a problem set to address.
Topics: assessment, communication, family involvement, therapies and tools, treatment planning
Tips on Improving Addictions Education
Psychological theories that may be of great interest to professionals can seem like messages from Pluto to a rehab patient.
Topics: addiction and the brain, communication, early recovery, patient education, program development, therapies and tools