Topic: clinician skills
Groups That Work: Values
Effective working groups can continue their traditions through surprising changes in location, membership, etc.
Topics: clinician skills, groups, treatment models
Treatment Plan Redux
Addiction programs, conversely, targeted elimination or at least substantial reduction in substance use– a narrower goal that permitted greater focus in treatment.
Topics: clinician skills, defense mechanisms, treatment planning
Creating a Culture of Customer Satisfaction, Part 8
The best way we’ve found to teach clarity in documentation (and that’s really the goal) is to use real-life examples and ask the group for feedback on the quality of each student’s progress note.
Topics: clinical management, clinician skills, customer service
Creating a Culture of Customer Satisfaction, Part 7
You’re probably not thinking about the stuff you wrote about today’s middling-good group session as something that could be important when an insurance company reviews the case.
Topics: clinical management, clinician skills, customer service, marketing
Creating a Culture of Customer Satisfaction, Part 6
Topics: clinician skills, customer service, marketing
Groups That Work: Climate
When a group has been mired in the hostile or helpless mode, and breaks through into work, you’ll see an almost tangible change in tone.
Topics: clinician skills, groups, treatment models
Groups That Don’t Work pt 2
We’ve never seen a group that works, right from its inception. Progress toward work usually involves struggle through one or more of these modes.
Topics: clinician skills, groups, treatment models
Groups That Don’t Work pt 1
When a group adopts one of these operating modes permanently, as a primary form of interaction, they end up actively resisting any responsibility for achieving individual and group goals.
Topics: clinician skills, groups, treatment models
Documenting Supervision
Busy professionals, though, may rely on “taking notes,” and doing the more formal documentation “later, when there’s time.”
Topics: clinical management, clinician skills