Creating a Culture of Customer Satisfaction, Part 8

August 3, 2015 by C. Scott McMillin

The best way we’ve found to teach clarity in documentation (and that’s really the goal) is to use real-life examples and ask the group for feedback on the quality of each student’s progress note.

Topics: , ,


Creating a Culture of Customer Satisfaction, Part 7

July 27, 2015 by C. Scott McMillin

You’re probably not thinking about the stuff you wrote about today’s middling-good group session as something that could be important when an insurance company reviews the case.

Topics: , , ,


Creating a Culture of Customer Satisfaction, Part 6

July 20, 2015 by C. Scott McMillin

We’re often in the position of spending more time documenting what we do than in actually doing it.

Topics: , ,


Creating a Culture of Customer Satisfaction, Part 5

July 13, 2015 by C. Scott McMillin

The secret to improved verbal communication is awareness, so try using video or audio feedback.

Topics: , ,


Creating a Culture of Customer Satisfaction, Part 3

June 29, 2015 by C. Scott McMillin

Most programs already review open and closed records, so it’s not that difficult to add indicators about the quality of written information.

Topics: ,


Creating a Culture of Customer Satisfaction, Part 2

June 22, 2015 by C. Scott McMillin

If the program leadership values good communication, then the program staff will follow along.

Topics: , ,


Insomnia: The Medication Dilemma

June 15, 2015 by C. Scott McMillin

Insomnia is at the top of the list of common problems for both active addicts and the newly recovering, and sleeping meds can pose risks.

Topics: , , ,


Intrusive Thoughts

June 1, 2015 by C. Scott McMillin

In most cases, the intrusive thoughts associated with addiction (cravings, disturbing images, etc) go away during the course of recovery.

Topics: , , ,


Not-So-Early Recovery

May 7, 2015 by Cecile

But no matter how difficult a challenge or how great a triumph it is for us to get from there to here, life’s still going to keep throwing more problems at us.

Topics: , ,


Where Goals and Effectiveness Meet

April 30, 2015 by Cecile

Experience tells us that almost all of the wide variety of treatment strategies and models are around because they work well for someone.

Topics: , , , , ,


Subscribe to RecoverySI via Email


Top Commenters

24 comments
Joyce Goodale
12 comments
9 comments
8 comments
8 comments

New Library Content


 


Most Viewed

Painkillers, from Two Sides


Follow me on Twitter