Articles
Creating a Culture of Customer Satisfaction, Part 8
The best way we’ve found to teach clarity in documentation (and that’s really the goal) is to use real-life examples and ask the group for feedback on the quality of each student’s progress note.
Topics: clinical management, clinician skills, customer service
Creating a Culture of Customer Satisfaction, Part 7
You’re probably not thinking about the stuff you wrote about today’s middling-good group session as something that could be important when an insurance company reviews the case.
Topics: clinical management, clinician skills, customer service, marketing
Creating a Culture of Customer Satisfaction, Part 6
Topics: clinician skills, customer service, marketing
Creating a Culture of Customer Satisfaction, Part 5
Topics: communication, customer service, marketing
Creating a Culture of Customer Satisfaction, Part 3
Most programs already review open and closed records, so it’s not that difficult to add indicators about the quality of written information.
Topics: customer service, marketing
Creating a Culture of Customer Satisfaction, Part 2
Topics: communication, customer service, marketing
Insomnia: The Medication Dilemma
Insomnia is at the top of the list of common problems for both active addicts and the newly recovering, and sleeping meds can pose risks.
Topics: barriers to recovery, cognitive behavioral therapy, early recovery, physicians
Intrusive Thoughts
In most cases, the intrusive thoughts associated with addiction (cravings, disturbing images, etc) go away during the course of recovery.
Topics: anxiety, craving, early recovery, tools for recovery
Not-So-Early Recovery
But no matter how difficult a challenge or how great a triumph it is for us to get from there to here, life’s still going to keep throwing more problems at us.
Topics: emotional issues, maintaining sobriety, tools for recovery
Where Goals and Effectiveness Meet
Experience tells us that almost all of the wide variety of treatment strategies and models are around because they work well for someone.
Topics: abstinence, consequences, finding the right treatment, getting help, MAT, outcomes