Programs

Focusing on the areas most likely to challenge sobriety can help the person in recovery prepare positive responses.

The trick is to sustain the gains made in rehab in the vast uncontrolled experiment that is everyday life.

This ‘cheat sheet’ is a quick reminder about some very basic principles of relating to a person who happens to be in crisis.

“If my intentions are good,” they think to themselves, “how can my actions be unprofessional?”

The workbook is based on recognized disease-model treatment principles and can integrate readily in Matrix and other established EBP treatment protocols.

Effective websites for addiction treatment programs need to balance between the practical marketing goals that will “sell” our program to patients and referral sources, and the service and information goals that build trust and promote our brand on a broader scale.

Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.

Exceeding — not just meeting — a particular customer’s expectations is the key to happy customers. You don’t have to be perfect. You just have to be better than the customer expects, at that moment in time.

A key breakthrough for recovering clients: The realization that, while they cannot control their disease, they can do a lot about their own recovery.

A budget, after all, is just a detailed prediction about the future. Human beings are not that good at predicting the future.