Topic: administration

The traits we should be looking for may be missing from (or underemphasized in) the job description.

This is not about results. It’s about attention. Our clients want to feel as if somebody’s actually listening to them.

Lose the community’s confidence in our ability to provide a safe, secure environment for their loved ones, and it’s over.

“I don’t know why we bother. Hardly any of the stuff we predict ever comes to pass.”

Social networking speech is protected, in the United States at least, by the same Constitution that protects other forms of speech.

The most common error is to assume your program is running pretty well and will therefore get a good result on the survey.

“If my intentions are good,” they think to themselves, “how can my actions be unprofessional?”

Inpatient customers are at your facility 24 hours a day, seven days a week. During that time they may be interacting with counselors, group leaders, techs, medical staff and other clinical folks for several hours a day. But the hospitality staff are there all the time.

A budget, after all, is just a detailed prediction about the future. Human beings are not that good at predicting the future.

Psychologists suspect that emotional traits cannot be taught in the workplace; employers must screen and select for them via the hiring process.